TECNICO SOPORTE SENIOR USA

Fecha: 30 sept 2025

Ubicación: Bogotá, D.C., CO

Empresa: keraltysas

Propósito del cargo

The primary function of this position is to Identify, troubleshoot and resolve problems
encountered by users of servers, desktop systems, network Internet and other computer
technology; troubleshoot and solve local-area network problems provide technical support to
end-users regarding computer hardware and software; install, test, certify and troubleshoot
networking cabling systems; install configured network equipment; provides technical expertise
to end-users regarding optimal set-up for software, hardware and network use; install,
configure, monitor and troubleshoot a wide range of network and data communications software
and hardware; train users in various software applications and network-related procedures

Formación complementaria

Undergraduate degree in Information Technology, Health Administration, Business Administration, or related fields.

Conocimientos Técnicos

● Specific knowledge of TCP/IP and Windows Server.
● Office suites
● Bi-lingual fluency in English and Spanish preferred.

Experiencia Laboral Específica

● Associate’s degree with at least two years of coursework in computer sciences and related
● Current experience providing technical desktop and network support in a large multi-
platform and multi-operating systems environment OR one year of experience and an MCP
(Microsoft Certified Professional) certificate OR CompTIA certifications.
● Demonstrated experience implementing local area networks using multi-operating systems
and platforms, network and computer trouble-shooting and problem solving skills required,
including knowledge of networking theory, principles and practices.

Roles y Responsabilidades del cargo (A)

  1. ● Analyzes computer- and network-related problems reported by end-users,
    diagnoses the most effective method to resolve the problem and implements
    the solution; installs, maintains, and troubleshoots the Company’s Local Area
    Network (LAN), Wide Area Network (WAN), data communications,
    microcomputers and all peripheral equipment.
    ● Identifies, troubleshoots and resolves hardware, software, and network-related
    problems encountered by end-users of the Sanitas network, the Internet, PCs
    and new computer technology.
    ● Configures and installs Windows workstations operating systems in response to
    the demands.
    ● Trains end-users on the use and features of the operating systems and
    applications on the various platforms.
    ● Performs primary network system administration on network servers as
    needed.
    ● Installs, certifies and troubleshoots local and remote network cabling
    infrastructure, including a wide variety of local area network equipment and
    software.
    ● Will develop and use tracking system to log requests; monitors progress, tracks
    problem resolution, identify patterns of failure, research bug fixes and
    implements solutions; communicates with manager regarding unresolved
    problems.
    ● Analyzes bugs in system and application software; researches and tests
    possible solutions; implements solutions.
    ● On call shifts