TECNICO SOPORTE SENIOR USA

Propósito del cargo

The primary function of this position is to Identify, troubleshoot and resolve problems
encountered by users of servers, desktop systems, network Internet and other computer
technology; troubleshoot and solve local-area network problems provide technical support to
end-users regarding computer hardware and software; install, test, certify and troubleshoot
networking cabling systems; install configured network equipment; provides technical expertise
to end-users regarding optimal set-up for software, hardware and network use; install,
configure, monitor and troubleshoot a wide range of network and data communications software
and hardware; train users in various software applications and network-related procedures

Formación complementaria

Undergraduate degree in Information Technology, Health Administration, Business Administration, or related fields.

Conocimientos Técnicos

● Specific knowledge of TCP/IP and Windows Server.
● Office suites
● Bi-lingual fluency in English and Spanish preferred.

Experiencia Laboral Específica

● Associate’s degree with at least two years of coursework in computer sciences and related
● Current experience providing technical desktop and network support in a large multi-
platform and multi-operating systems environment OR one year of experience and an MCP
(Microsoft Certified Professional) certificate OR CompTIA certifications.
● Demonstrated experience implementing local area networks using multi-operating systems
and platforms, network and computer trouble-shooting and problem solving skills required,
including knowledge of networking theory, principles and practices.

Roles y Responsabilidades del cargo (A)

1. ● Analyzes computer- and network-related problems reported by end-users,
   diagnoses the most effective method to resolve the problem and implements
   the solution; installs, maintains, and troubleshoots the Company’s Local Area
   Network (LAN), Wide Area Network (WAN), data communications,
   microcomputers and all peripheral equipment.
   ● Identifies, troubleshoots and resolves hardware, software, and network-related
   problems encountered by end-users of the Sanitas network, the Internet, PCs
   and new computer technology.
   ● Configures and installs Windows workstations operating systems in response to
   the demands.
   ● Trains end-users on the use and features of the operating systems and
   applications on the various platforms.
   ● Performs primary network system administration on network servers as
   needed.
   ● Installs, certifies and troubleshoots local and remote network cabling
   infrastructure, including a wide variety of local area network equipment and
   software.
   ● Will develop and use tracking system to log requests; monitors progress, tracks
   problem resolution, identify patterns of failure, research bug fixes and
   implements solutions; communicates with manager regarding unresolved
   problems.
   ● Analyzes bugs in system and application software; researches and tests
   possible solutions; implements solutions.
   ● On call shifts